1. Information We Collect
a. Information You Provide
We may collect the following information when you use our services or create an account:
- Name
- Email address
- Phone number
- Home/shipping address
- Payment details (processed securely by third-party providers; we do not store card details)
- Account login details
- Parrot listing information (including images you upload)
- Information submitted through forms (enquiries, sourcing requests, care bookings)
b. Automatically Collected Data
When you browse our website, we may automatically collect:
- IP address
- Device and browser information
- Pages viewed and usage patterns
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Process and deliver orders from our shop
- Create and manage user accounts
- Facilitate buying and selling of parrots
- Handle sourcing and care service requests
- Verify sellers and ensure safe platform use
- Provide customer support and respond to enquiries
- Improve website performance and user experience
- Send optional marketing updates (only with consent)
- Prevent fraud and enhance site security
- Comply with legal, tax, and regulatory requirements
3. Legal Basis for Processing
We process your data under the following legal grounds:
- Contractual necessity – to fulfil orders, bookings, and account services
- Legitimate interests – security, platform improvement, fraud prevention
- Consent – marketing emails, non-essential cookies
- Legal obligation – tax, accounting, and compliance
4. Sharing Your Information
We may share information with:
- Payment processors (e.g., Stripe, PayPal)
- Delivery and courier partners
- Website hosting and technical service providers
- Email and communication systems
- Responsible breeders or sellers (only with your explicit consent)
- Legal authorities when required
We do not sell your personal data to any third party.
5. Cookies
Our website uses cookies to:
- Enable essential site functions
- Improve performance and analytics
- Provide personalised content
You can manage cookies through your browser settings. A detailed Cookie Policy will be available on our website.
6. Data Retention
We keep your information only for as long as necessary:
- Customer orders: typically 6 years (legal requirement)
- Account information: until you request deletion
- Enquiry forms: up to 24 months
- Marketing data: until you unsubscribe
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent for marketing at any time
- Request your data in a portable format
- File a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us using the details below.
8. How We Protect Your Data
We take appropriate security measures, including:
- Secure hosting and SSL encryption
- Limited access controls
- Encrypted payment processing via trusted third parties
- Regular security and compliance reviews
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.